Last updated: November 12, 2026
After you pay, we source and receive the items, inspect them, and then consolidate and pack your order. Sourcing and inspection usually take a few days depending on domestic delivery. Once packed, the courier collects the parcel and we share the tracking number. Business days exclude weekends and public holidays, and some channels do not dispatch on those days.
Every international shipment is tracked. We offer air shipping (express and air freight) and, for larger or heavier items, sea or economy shipping.
| Destination | Air (tracked) | Sea / economy |
|---|---|---|
| US & Canada | 3–8 business days | 20–40 days |
| UK & Europe | 3–10 business days | 20–40 days |
These are estimates after dispatch, not guarantees. Customs clearance, weather, remote areas and peak periods can add time, and sea freight depends on available container space. Your quote gives a realistic range for your exact route.
We send you a tracking number as soon as the parcel is dispatched and help you interpret updates. Carriers sometimes take a little time to scan a parcel after handoff, so tracking may not move immediately.
By default, orders ship delivered duty unpaid (DDU). Import duties, VAT, taxes and any customs handling fees are the recipient's responsibility and are not included in your quote, and we do not promise tax-free delivery. We declare the contents and value honestly and accurately and will not make false declarations.
On some routes, a delivered-duty-paid (DDP) option is available where duties are handled in advance — just ask. Customs rules and low-value thresholds change, and the rules in force at the time of shipping apply.
Insurance is optional and based on the declared value. If you choose it, the full declared value is covered for loss or damage under the policy, and we send you the policy document.
Without insurance, carrier liability is limited and can be far below the item's value: roughly up to 3× postage for postal services; around 22–26 SDR per kilogram for air transport under the Montreal Convention; and around US$500 per package by sea, subject to proving the carrier was at fault. We help you file a claim but cannot cover more than the carrier's liability when uninsured, and we cannot claim insurance that was not actually purchased.
The shipping amount in your quote is an estimate. After the parcel is packed and measured, any difference within 10% of the shipping fee is absorbed by each side. If the difference is more than 10%, we true it up: we refund you if the actual cost is lower, and if it is higher we contact you before dispatch to confirm, or you can choose a full refund. This 10% is measured against the shipping fee, not the total order value.
Your quote offers two choices. Keep original packaging is gift-ready but larger and heavier. Remove the outer box and compress is for personal use, is lighter and may lower freight. We use protective packing for fragile items and consolidate multiple items to reduce cost.
If a parcel appears lost or arrives damaged, tell us quickly with photos of both the outer packaging and the item. We open a carrier claim and guide you through it. Insured claims follow the insurance policy; uninsured claims are limited to the carrier's liability. See our Refund Policy for the process and timing.